Wondering when your order will arrive? Need to change something about
an order you've placed? You can review and revise your order so that
it's just the way you want it by visiting Your Account. You need to log in to see Your Account details in the top menu next to Your Basket.
If you were unable to find your answer using our Web site's
self-service features contact
our customer service department. We'll be happy to assist you. Please
note:
For security reasons, we can only modify orders or send account
information when the request comes from the e-mail address that is
associated with your Jaycia account. We can only read and respond
to messages in English.
Not Receiving Replies?
If you have used our forms to contact us in the past but have not
received a reply, your ISP or e-mail client may be blocking e-mail from jaycia.co.uk. If you suspect this is happening, please consult the help
section of your e-mail program to see how to relax or remove the
settings that filter or block mail. Once you've established that you
should be able to receive mail from us, please contact us again with
your question.
Want to check if your ISP or e-mail client is blocking mail
from jaycia.co.uk? Try subscribing for a Special Occasion Reminder. If
you don't receive it on the date you specify, you will know that
messages from jaycia.co.uk are being blocked or deleted automatically.
